Managing Your Subscription

Upgrading

Dashboard → Billing → Select agent → New tier → Confirm.

Immediate with prorated charge.

Downgrading

Same flow. Takes effect next billing period. Settings auto-adjusted to new tier limits.

Cancelling

Dashboard → Billing → Cancel. Monitoring continues until period end. History retained 30 days.

Reactivating

Within 30 days: Billing → Find paused agent → Reactivate → Select tier.

Payment Methods

Dashboard → Billing → Payment Method → Update.

Failed Payments

Email notification

3-day grace period with daily retry

After 3 failures: agents paused

Update payment method to resume

Invoices

Dashboard → Billing → Invoices → Download PDF.

Includes: billing period, per-agent charges, one-off usage, total, payment status.

FAQ

• Billing: Monthly on anniversary
• Annual billing: Not currently available
• Setup fee: None
• Unused checks: N/A (unlimited within tier)
• Pause billing: Not directly — pause agent keeps subscription active