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PagerDuty/Opsgenie creates incident
On-call engineer notified
Slack channel alerted
Status page updated Slack notification to team channel
Ticket created for investigation
No on-call page (unless prolonged) Incident auto-resolved in PagerDuty
Slack confirmation
Status page updated Alert received → Agent Status detected DOWN
Acknowledge → Engineer takes ownership
Investigate → Check Agent Status's regional breakdown and error codes
Fix → Deploy fix or rollback
Verify → Trigger manual Agent Status run
Resolve → Confirm UP, close incident
Postmortem → Review Agent Status history for root cause
Match user geography — Monitor from regions where your users are
Set realistic SLAs — Don't set 1s TTFB if your agent takes 3s normally
Use descriptive names — "Production Support Bot v2" not "Agent 1"
Document runbooks — Link to incident response docs
Review weekly — Check trends, not just alerts
Test alerts — Periodically verify alerts are working
Production Agent Monitoring
Keep your production AI agents reliable with continuous monitoring.
The Challenge
Your AI agent is live. Thousands of users depend on it. But:
- How do you know it's actually working right now?
- How do you catch issues before users complain?
- How do you prove uptime to stakeholders?
The Solution
Agent Status continuously monitors your production agents from real devices worldwide, catching issues before users notice.
Recommended Configuration
For Critical Production Agents
Frequency: 5 min (Pro tier)
Regions: All available (us, eu, ap, latam)
Max Nodes: 20-30
Timeout: 30s
TTFB SLA: 3000ms
Alert on DOWN: ✅
Alert on DEGRADED: ✅
Alert on Recovery: ✅
Webhook: Connected to PagerDuty/Slack
For Standard Production Agents
Frequency: 15 min (Standard tier)
Regions: Primary markets (us, eu)
Max Nodes: 10
Timeout: 30s
TTFB SLA: 5000ms
Alert on DOWN: ✅
Alert on Recovery: ✅
Alerting Strategy
Immediate Alerts (DOWN)
Warning Alerts (DEGRADED)
Recovery Alerts
Uptime Tracking
Weekly Uptime: 99.85%
Monthly Uptime: 99.92%
Incidents: 2 (total 15 min downtime)
Export these for customer SLA reports, internal dashboards, and executive reviews.
Incident Response Workflow
Status Page Integration
<script
src="https://api.agentstatus.dev/static/widget/agentstatus.js"
data-agent-id="your-production-agent-id"
data-position="inline"
></script>
Customers see real-time status without you maintaining infrastructure.
Multi-Agent Production
| Agent | Role | Monitoring |
|---|---|---|
| Support Bot | Customer support | 5 min, all regions |
| Sales Bot | Lead qualification | 15 min, primary regions |
| Internal Bot | Employee tools | 1 hour, single region |
Prioritize monitoring investment based on business impact.
Cost Optimization
| Strategy | Cost | Coverage |
|---|---|---|
| 5 min, 30 nodes, 4 regions | $$ | Maximum |
| 15 min, 10 nodes, 2 regions | $ | Good |
| 1 hour, 5 nodes, 1 region | $ | Basic |