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Auth issue - Wrong/expired credentials → Update in settings
IP blocking - Allowlist by User-Agent:
Geo-blocking - Check which regions fail, adjust firewall/CDN
Rate limiting - Increase limits or reduce check frequency
Network issue - Wait for next check; investigate if persistent
Evaluation prompts failing - Test manually ("What is 2+2?")
High latency - Optimize performance or increase SLA threshold
Partial regional failures - Check regional infrastructure
Intermittent errors - Check flaky dependencies
Agent paused - Resume in dashboard
Subscription issue - Check billing, upgrade if needed
Schedule misconfigured - Set to "interval" not "manual"
Waiting for first run - Trigger manual run
Email not configured - Add in agent settings
Alert type not enabled - Enable "Alert on DOWN"
Email in spam - Check spam, add to contacts
No status change - Alerts fire on *change* only
Webhook failing - Check endpoint logs
Slow agent - Optimize performance
Cold starts - Keep warm or accept spikes
Geographic latency - Expected for distant regions
Network variability - Focus on P50; P99 spikes normal on residential
URL incorrect - Verify, test with curl
Firewall blocking - Allow Agent Status requests
Endpoint crashing - Check server logs
No status change - Webhooks fire on change only
SSL issue - Verify certificate
Tier limit - Free: 1 agent max → Upgrade or delete
Invalid URL - Verify accessibility
Validation error - Check error message
Session expired - Refresh and log in
Browser cache - Clear or use incognito
Service outage - Check status.fabric.carmel.so
Troubleshooting
Common issues and how to resolve them.
Agent Shows DOWN But Works For Me
Causes:
AgentStatus-Validation/1.0Debug: Check error codes, regional breakdown, server logs during check time.
Agent Shows DEGRADED
No Checks Running
Alerts Not Sending
High Latency in Results
Webhook Not Receiving Data
Can't Create Agent
Dashboard Not Loading
Still Stuck?
Email support@carmel.so with: Agent ID, time of issue, error messages, screenshots.