Billing Questions
Questions about Agent Status pricing, subscriptions, and payments.
Pricing Structure
How does Agent Status pricing work?
1. Managed Agents (Subscription)
| Tier | Price/Agent/Month | Min Interval | Max Nodes |
|---|---|---|---|
| Free | $0 | 6 hours | 3 |
| Hourly | $10 | 1 hour | 10 |
| Standard | $20 | 15 min | 20 |
| Pro | $50 | 5 min | 50 |
2. One-Off Checks: $0.03 per check, bulk discounts available.
Free tier includes?
1 agent, 6-hour interval, 3 regions, 7-day retention, email alerts.
Can I mix tiers?
Yes. Each agent has its own tier. Production: Pro ($50), Staging: Free ($0), Sales: Standard ($20) = $70/mo total.
Subscription Management
Upgrade/downgrade?
Dashboard → Billing → Select agent → New tier. Upgrades prorated, downgrades apply next period.
Exceed limits?
Enforced at config time — you'll see an upgrade prompt.
Pause billing?
Pause agent to stop checks (subscription continues). Delete agent to stop billing.
Cancel?
Dashboard → Billing → Cancel. Monitoring stops at period end. History retained 30 days.
Payment
- Methods: Visa, Mastercard, Amex via Stripe
- Billing cycle: Monthly, on subscription anniversary
- Annual billing: Not currently available
- Invoices: Dashboard → Billing → Invoices (PDF)
- Refunds: Full within 7 days, prorated credit after
One-Off Checks
- Single validation runs for CI/CD, spot checks
- $0.03 per check (per node, per prompt set)
- Add funds: Dashboard → Billing → Check Balance ($10-$100)
- Credits never expire
- Works alongside subscriptions
Enterprise
Volume discounts, custom retention, SLA guarantees, dedicated support, SSO. Contact sales@carmel.so.
Startup discount?
Available for early-stage startups, open source, and educational use.
Tax
Stripe handles tax calculation based on billing address. Tax-exempt status available with documentation.