SLA evidence customers and regulators can verify.
Continuous outside-in validation, error budgets, signed exports. Built for SLAs that mention quality, not just uptime.
User-side validation isn't theory.We've been running it.
Agents continuously monitored across the global network.
User-side validations run from real residential devices.
Countries covered on real home ISPs.
The failure modes your current stack misses
Your SLA promises quality. Your monitoring measures uptime.
The endpoint is up. The answer is wrong. The customer reads the SLA differently than your dashboard does.
Auditors want evidence that pre-dates the conversation.
Reconstructing what the agent did three weeks ago in EU traffic is a forensic exercise nobody has time for.
Error budgets are anecdotal.
Engineering says 'we're fine'. Customer success says 'we are not'. There is no shared ledger.
Quality SLAs
Set thresholds on what your agent says, not just whether it answers.
Quality Score, pass rate, P95 latency, region coverage. Define the SLA the same way you write it in your contract.
- Quality, latency, region per agent
- Tier-specific SLAs
- Customer-visible status
Error budget
Live burn-rate with policy-aware alerts.
Watch the budget tick down across the rolling window. Alerts fire on burn-rate, not just breach.
- 1h, 6h, 24h burn windows
- Pager on multi-window violation
- Per-tenant if multi-tenant
Signed exports
Evidence customers and auditors can verify.
Pull a signed conformance bundle for any window. Customer success ships it to enterprise customers. Compliance ships it to auditors.
- Cryptographic signature
- Per-region rollups
- Replayable validation evidence
From first validation to signed report in two weeks
Connect
Point Agent Status at the user-facing surface of your agent. No SDK, no instrumentation. Average setup is under five minutes.
Watch
Live verdicts stream in from every region you serve. Drift and latency alerts route to PagerDuty or Slack, with a signed report on every run.
Every run produces an artifact you can hand to compliance
Frequently asked
| Question | Answer |
|---|---|
| Can the SLA report be branded? | Yes, on platform and enterprise plans. |
| Do you provide a sample contract clause? | Yes. Most customers reference the conformance report as the evidence artifact in their SLA addendum. |
| How do you handle scheduled maintenance? | Maintenance windows are configurable per agent and excluded from SLA calculations. |
| What is the retention? | Standard 13 months. Extended retention up to 7 years on enterprise plans. |