TextchatV2 sandbox. We are ready to wire.

Prepared from public docs

We studied TextchatV2 before this conversation

The pilot path is clear: a sandbox (or staging) textchat release, then outside-in probes against dialoghook. We do not need to scrape customer sites or dial production voice lines to start.

Deep AMP product docs sit behind login (docs.amp.parloa.com). What is public is enough to wire the moment you share credentials. Whitelist on AMP docs is welcome; it is not a blocker for day one. Source: parloa.github.io/chat-api-spec.

What we need from you

Four items to start the pilot

How we will call it

dialoghook protocol

Single endpoint, request-response, per your public spec:

POST {base}/dialoghook?dialog={releaseId}&platform=textchatV2
Authorization: Bearer {apiToken}

1. event.type = launch   → welcome
2. event.type = message  → turn text (same sessionId)
3. event.type = quit     → or end when endConversation=true

We keep sessionId stable for multi-turn state, use a distinct requesterId per probe identity, and score reachability, empty or broken replies, conversation survival, and latency. Optional context key/values are supported if your sandbox expects them. We will report conversationId / request ids back when something fails so your team can look it up.

Where this sits

Beside Test, voice, and CRM

Three layers, one pilot surface

TextchatV2 is the integrator path into a text agent. That is our pilot surface.

Voice and CCaaS (Genesys, Five9, NICE, and similar) is how most enterprise agents go live, often SIP plus transfer context. We are not asking to onboard that for a first pilot. Voice outside-in is roadmap for us; we say that plainly.

CRM and backend skills (Salesforce, ServiceNow, SAP, and the rest) live inside the agent you already built. We do not integrate those systems. We exercise the deployed agent that already has them.

Your Test stack (sim, judges, post-deploy transcript eval) stays the builder-stack system of record. We sit beside it as residential outside-in on the same sandbox agent, not as a second sim engine.