Configure Email Alerts

Step-by-Step

1. Go to Agent Settings

Open your agent → Settings or Edit

2. Alert Settings

Alert Email: oncall@yourcompany.com
Alert on DOWN: ✅
Alert on DEGRADED: ⬜ (optional)
Alert on Recovery: ✅

3. Save

Click Save Changes. Alerts are now active.

Alert Types

Option	When It Triggers	Recommended
Alert on DOWN	UP/DEGRADED → DOWN	✅ Always enable
Alert on DEGRADED	UP → DEGRADED	Optional
Alert on Recovery	Returns to UP	✅ Recommended

Email Format

Subject: 🔴 [Agent Status] Agent DOWN: Production ChatBot

Includes: status, previous status, timestamp, summary (reachability, latency, regions), and dashboard link.

Multiple Recipients

• Use a distribution list
• Use PagerDuty/Opsgenie email integration
• Set up webhook for fan-out

Testing Alerts

Temporarily point agent to a non-existent URL

Trigger a manual run

Check your email

Restore the correct URL

Troubleshooting

• Not receiving? Check spam, verify email, ensure "Alert on DOWN" is checked
• Too many alerts? Disable DEGRADED alerts, increase check frequency